Agent handles
- Unify and classify incoming messages
- Retrieve order and conversation context
- Draft replies and next actions
Multi-source agent support
Answer every message and keep every promise on record.
Bring customer messages into one place. Agents classify, retrieve context, and draft replies, then escalate decisions to a person.
Discuss my projectAvailable for custom projects
Operating outcome
Protect response speed and quality without staffing a full support shift.
What it enables
- Unified inbox
- AI reply drafts
- Private collaboration notes
- SLA and audit records
AI + HUMAN CONTROL
Let AI move the work. Keep people in control.
You decide
- Handle sensitive exceptions
- Approve refunds or compensation
- Set service policy
BotsUP Desk